Te.: 01793 887 632   Email: info@chordiem.com 

Terms and Conditions


  1. Payment

Advance payment is to be made as stated on your invoices sent, upon receipt of payment the booking will become firm.


  1. Payment Period

               If the balance of the booking is not paid within this period, the company reserves the right              to defer or cancel this and any further bookings.

Charge 2% interest, per annum over Barclays Bank Base Rate for the time being in force together with all expenses, including legal fees, which the company may occur in recovering such           outstanding sums.


  1. Cancellation

               If a booking is cancelled by the client, the client must give written notice of this cancellation to the Company and the following percentage of the price stated in the booking will be payable, unless the cancellation is a direct result of government ruling that the event cannot go ahead due to Covid 19, which in this instance no cancellation charge will be made.


  • 28 days or less prior to the event – 100%
  • 29-42 days prior to the event – 75%
  • 43-90 days prior to the event – 50%


  1. Event

               All events are subject to availability. If the client alters the agreed event in any way e.g. by

               increasing the numbers, then the company has the right to increase the prices. If though

               unforeseen circumstances the company is forced to increase prices or alter packages the

client shall be entitled to cancel the booking within 7 days of the announcement of the change.



  1. Conduct

5.1 The orderly conduct of all persons attending the event is the client’s responsibility. Any damage caused to any of the items supplied by the company which is due to the disorderly conduct or negligence of people attending will result in a replacement or repair charge being made to the client at the going rate, dependent on the severity of the damage caused.


  1. Delivery of Goods

6.1 If for reasons identified as ‘out of the company’s control’ The company will not be held responsible for the late delivery of goods or service where applicable. This can be caused by a road traffic incident or adverse weather which may in turn slow down the normal delivery time.    


  1. Liability

7.1 The company shall not be liable for any claim for damages or loss if the event is delayed or cancelled as a result of fire, earthquake, or natural disaster or act or war, terrorism or industrial dispute.

7.2 The company shall not be responsible for articles lost or stolen by persons attending the event.


  1. Insurance

8.1 The client is advised to insure against bad weather affecting any outside event. Public liability insurance will be maintained for each event by the company


  1. VAT

9.1 All prices are subject to VAT.


  1. Damaged Goods

10.1 The client will be fully responsible for any damage to goods supplied to an event once company staff has completed set up and until the company return to dismantle goods supplied at the end of the event. Damaged goods will result in rebuild value charge being made to the client. 


PLEASE NOTE: Our theme props are not designed for outdoor use.